Hi,

I just wanted to thank you for exchanging the flowers that I got yesterday.  I appreciate your understanding that the ones I originally received were not what I had expected.  The new ones are absolutely beautiful & I am really enjoying them!  Thanks again.  I know this is one of your busiest days & I appreciate your being so kind to me.  I will definitely recommend your shop to everyone that I know.  I am very pleased with your outstanding customer service & your talented staff

Sincerely,

Jill Mangan